Check the following when logging in:
- Check whether you have entered your registration number correctly.
- Check whether you have entered the correct postcode.
- The characters of the postcode must be entered without spaces.
- The password is case-sensitive, so enter it accurately and deactivate Caps Lock.
If you enter your details correctly and you still cannot login, please refresh the web page and try again. Refreshing is done by pressing Ctrl and F5 simultaneously.
If you still cannot log in, contact the Customer Contact Centre.